Our Service Promise

What you will get from us

Everything that we do at Your Home Mortgages, is designed to support our clients with their respective Mortgage & Protection needs. This is why we live and breathe the Financial Conduct Authority’s initiative of ‘Treating Customers Fairly’.

This means we promise you that we will always:

    01.
  • Offer you services and products that are suitable for you and your needs.
  • 02.
  • Provide you with clear information and keep you updated through the entire process.
  • 03.
  • Provide advice that is suitable and is appropriate for your circumstances.
  • 04.
  • Recommend products that perform in the way that we expect them to and that the whole service we provide is of a standard you expect.

In addition to the above we also subscribe to these 5 essential principles:

  • Efficiency – We will support your application efficiently and will look to ensure that errors are minimized to reduce unnecessary rework
  • Transparency – All fees will be discussed and disclosed
  • Honesty – No fluff, just the honest word. If we cannot help, we will let you know
  • Integrity – Our moral compass. Everything we do will be aligned to the interests of our customers
  • Excellence – In everything we do, we will strive for excellence. No second places, no 50% effort. Everything will be completed to the best of our ability

All we ask, in return, is full and frank honesty. We need full disclosure on your personal circumstances to ensure our recommendations are the most appropriate products to meet your needs. We also welcome your feedback around how your experience was with ourselves.

We are here for you. We always will be.

Your Home Mortgages. Your Mortgage Broker.

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